Contacting DialaRide
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What are special services?
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Lincoln Bus defines a special service as one that offers unique benefits to passengers that aren't available on the majority of bus services. These services may also require particular tickets or a subscription that can't be purchased on other services.


DialaRide is a charitable minibus service for the elderly or disabled running services on request from Monday to Saturday 08:30 until 16:15. Additionally services can be booked on Monday to Friday evenings from 18:40 until 21:45. If you are elderly or disabled you can book a DialaRide minibus for any purpose such as for going shopping and attending a doctor’s appointment.


You must live within 6 miles of the city centre otherwise you may be able to use the Voluntary Car Service (see below). Before you can book a DialaRide minibus you must register online or at their office. Registration involves DialaRide asking for information about your personal circumstances so that they can assess you as being eligible to use their services. Registration costs £12 and is collected annually by the 1st July. If you register between January and March the registration fee is £6.

Fares for the Minibus

Criteria Fare
First 2 miles £2.00
Each mile thereafter £1.00

Making additional stops during your journey costs £0.50. Much longer distances need to be quoted by contacting DialaRide. For any journeys over 15 miles, you can request these as far in advance as possible. Where 5 or more people are travelling together for less than 15 miles requests can be placed 8 days in advance.

Fares for a Car

DilaRide operates a Voluntary Car Service for people outside the six mile catchment area.

Criteria Fare
First 8 miles £4.00
Each mile thereafter 50p

You will also be charged for the mileage incurred by the volunteer in travelling to and from your pick-up and drop-off point.

Making a Booking

To make a booking phone DialaRide or visit the office in person. DialaRide recommend giving them as much notice as possible for example you could give 7 days notice for a local trip.

The request for the trip will be taken and you will be contacted if the trip is confirmed. Popular times such as between 9.30 and 11.00 and 13.00 and 15.00 can be over subscribed. Requests are taken on a first come first served basis. Once registered when placing a request the following information will be required.

  • Name of registered person
  • Date of requested trip
  • Time of pick up (let us know if you are flexible, but you will be required to provide a time)
  • Time of collection (if the request is for a return trip)
  • The pick up will be from the home address registered (unless advised differently)
  • The collection address (if this is a location that has not previously been used the postcode will be required)
  • How many people are travelling (a carer or relative travels for £1 per individual trip)
  • Any equipment (wheelchair, walking frame, shopping trolley, suitcases, mobility scooter; all equipment will need to be secured)